Privacy policy

What we collect

When you use our enquiry forms we collect the details you choose to share, such as your name, email address, the facility or resident you are asking about, and your message. We only collect what we need to respond to your enquiry.

How we use your information

We use your information to respond to your enquiry, arrange a family information session, and provide the services you ask about. We do not sell your personal information.

Health information

Where we provide care to a resident, health information is recorded in the resident's clinical record in line with the Privacy Act 1988 and the Australian Privacy Principles. You can request a copy of your records at any time.

AI scribe

Some consultations may use an AI scribe to help write up notes, but only with your agreement. A clinician reviews and signs every note. You can say no at any time without affecting your care.

Your choices

You can ask us to access, correct or delete the information we hold about you, or to stop contacting you. To do so, send us an enquiry through our contact page and mention your request.